Section 2, part 2
(1) Marty D. in PA: 146 lbs! Ur taller than me– AND u weigh a few lbs less! AND ur married to your beautiful bride! I’m jealous! Congrats, keep up the great work!
(2) Margie Z. in NC: Congrats on your svelte self!
(3) Doug H. in NC: Especially liked #11 [Thought for the Day in last week’s newsletter].
(4) Pat L. in CA: Hi! Thanks…and I LOVE turtles!!! Also….just flew east last night, and I will make every effort to be at Zebra Striped Whale this coming Saturday afternoon!!
Response: I love the Turtles, too . . . the music group . . . arguably, the greatest rock group of all time.
And to remind you of that fact, please click:
The many examples had me shaking my head as I wondered why couldn’t we all utilize this technique. For instance:
* When ING sent a letter confirming a PIN number change, it sounded like it was written by a person, not a computer, closing with the line, “If it is correct, then all you have to do is have a great day.” Then there was the account statement: Rather than hide customer service phone numbers, the bill displayed them prominently across the bottom of the page, and the first choice is, “To speak to a real person.” What—no phone tree? Upon calling, we spoke to not only a real person, but one in the United States; it turns out ING doesn’t outsource its customer service function to cheap-labor markets. This attention to detail simplifies the customer experience by anticipating customers’ concerns and answering their questions before they ask them.
Things are similar at Trader Joe’s:
* The chain which has about 350 stores in the United States recently was dubbed “one of the hottest retailers in the U.S.” by Fortune magazine, “elevating food shopping from a chore to a cultural experience.” And one of the key ways Trader Joe’s does this is by offering much less than other supermarkets (about four thousand SKUs instead of forty thousand).
For this approach to work, Trader Joe’s has to make smart choices on behalf of its customers. The company does extensive research on its customer base and knows what they tend to like and not like. They want good prices; they like a bit of fun and adventurous flavor (Trader Joe’s responds by mixing in some exotic food choices and using playful, quirky packaging); and they trust that the Trader Joe’s house brand will live up to expectations.
Unfortunately, simplicity doesn’t happen in all industries:
* Credit card agreements are now twenty times as long as they were in 1980. As consumer advocate Elizabeth Warren points out, the old agreements “told you the interest rate, about being late, and that was pretty much it.” So why the need for all the extra pages? Because, as Warren explains, “that’s where the tricks and traps are.”
If you’d like to make things simpler, either for yourself personally or for wherever you work, read this book.
D. Heard THE NEXT BEST THING: A NOVEL (Simon and Schuster Audio), written by Jennifer Weiner and read by Olivia Thirlby.
I’ve enjoyed many other books by the author–beginning with GOOD IN BED, her first effort–and this was no exception. It’s the engaging story of a screenwriter who gets her story picked up by a TV station, only to discover that just marks the start of her troubles.
The characters were all believable, and I really cared what happened to them.
The story felt real, too, probably because Weiner has actually lived through much of what she writes about.
Thirlby’s narration also added to my enjoyment of the book. It seemed she was actually the main character.
Be ready to be on your feet exploring ways to move your body to music, with others and through choreography. Is that voice in your head saying, “No way! I’ve got two left feet?” Then this is the perfect ONE TIME class for you! Explore and experience Barrie Barton’s “magical ability to bringing ease and comfort to moving, connecting and yes, choreographing. Gain confidence in your ability to move, new enthusiasm in your expressiveness and a joyful connection with others. $ 10 donation.
- 8:00 p.m. until 10:00 p.m.
SAVE $10! Buy tickets on or before September 21st (World Dementia Day).
Only $35 per person open seating/standing, or a reserved table for 10, $300.
AFTER September 21st or pay-at-the-door (if SPACE available), $40 per person.
Checks or major credit cards are accepted. Space is limited. Please register in advance to allow the event organizers to know and meet their obligations for attendance. Only $20 per person is tax-deductible, the balance is the fair market value of food/entertainment.**
TO BUY TICKETS PLEASE CALL 215-345-4566 or EMAIL– volunteers will assist you.
A portion of the proceeds from this Dementia Society event will also benefit the “Foundation at the Manor.” This event is not affiliated with the County of Bucks.
(2) ENCORE RUN OF MAN OF LA MANCHA LAUNCHES 18th SEASON AT ACTORS’ NET
EVENT: MAN OF LA MANCHA: Man of La Mancha launches the Actors’ NET of Bucks County’s 18th season, with a number of the company’s most popular stars reprising roles from past runs. “The Impossible Dream” musical – book by Dale Wasserman, lyrics by Joe Darion and music by Mitch Leigh – has C. Jameson Bradley of Quakertown returning as playwright Miguel Cervantes, who is called before the Spanish Inquisition. When fellow prisoners threaten to destroy his in-progress manuscript, Don Quixote, he and his manservant convince them of its worth by having them act out the tale of the famed mad knight who tilts at windmills and the follies of mankind. Joe Doyle of Morrisville reprises as the manservant/Quixote’s roly-poly sidekick, Sancho. Vicky Czarnik of Levittown joins the cast as Aldonza. Directed by NET Artistic Director Cheryl Doyle, the show costars Steve Lobis of Morrisville as the Governor/Innkeeper; DeLarme Landes of Doylestown as the Duke/Dr. Carrasco; and Michael Niederer of Pennington, NJ as the Padre. Also featured are Amanda Hecht of Levittown as Antonia, Marie Maginity of Doylestown as the Housekeeper, Marco Newton of Yardley as the Barber, and Maryalice Rubins-Topoleski of Langhorne as Fermia. With (alphabetically) Kelly Allen of Arneytown, NJ; Matthew Cassidy of Morrisville; Barry Clements of Jacobstown, NJ; Thomas Elijah and Isaiah Davis of Levittown; Michael O’Hara of Yardley; Ed Patton of Levittown; Hayley Rubins-Topoleski of Langhorne; John Russell of Mercerville, NJ; Sanjay Sharma of Langhorne; Mark Versprille of Clinton, NJ; John Wishnie of Morrisville and Ivy Lynne Zadnik of Morrisville. Musical direction by Pat Masterson of Mount Airy, NJ. Choreography by Maryalice Rubins-Topoleski; fight choreography by Michael Niederer. Stage managed by Kelly Allen. Set design/construction by Jamie Bradley. Lighting design by Andrena Wishnie of Morrisville. Costume and sound design by Cheryl Doyle.
DATES: Sept. 20 – Oct. 6, 2013. (Twelve performances over three weekends only)
TIMES: Friday and Saturday at 8 p.m., Sunday at 2 p.m. Also Thursday Sept.26 and Oct. 3 at 8 p.m. and Saturday Oct. 5 at 2 p.m.
PLACE: The Heritage Center Theatre, 635 North Delmorr Avenue (Route 32), Morrisville, PA – near the Calhoun Street Bridge.
ADMISSION: $20 for adults, $17 for seniors (62+), $15 for WHYY card members and $10 for children age 12 and under. Prepaid roup rates available for ten or more.
ON THE INTERNET: The company’s website is www.actorsnetbucks.org. Social networking includes Facebook page — “ActorsNET, AKA Actors’ NET of Bucks County” — and Twitter name @actorsnet.
(3) Special comedy shows coming – The ‘Amish Comic’, Big Daddy Graham Show & Jim Norton.
New mobile site is up. Please see for yourself. http://comedycabaret.com/cms/index.php
Thanks for laughing with us and we will see you laughing at the show!