Section 1A

A. Sweet Corn Pudding with Poblano Chiles

Note: Sunny did not include the chiles, and I’m glad she didn’t. Therefore, the dish wasn’t spicy. If you would like it spicy, then include the chile.

From woman’s day

“The slightly spicy poblano chile is a great contrast to the sweet and creamy corn mixture, plus it adds that Southwestern kick we love.”

By The Casserole Queens
Nutritional Information
(per serving)

Calories 337
Total Fat 20g
Saturated Fat 11g
Cholesterol 169mg
Sodium 570mg
Total Carbohydrate 29g
Dietary Fiber 3g
Sugars —
Protein 15g
Calcium —

Serves: 6

Yields: 6 servings (cost per serving of $0.97)

Total Time: 1 hr 15 min

Prep Time: 15 min

Oven Temp: 350


Unsalted butter, for the dish
2 tablespoon(s) all-purpose flour
2 teaspoon(s) baking powder
Kosher salt
4 large eggs
1 cup(s) sour cream
3/4 cup(s) whole milk
1 tablespoon(s) granulated sugar
4 cup(s) (from 4 ears or frozen and thawed) corn kernels
4 scallions, sliced
1 poblano chile, thinly sliced (optional, as indicated above)
1 small red bell pepper, thinly sliced
4 ounce(s) sharp white Cheddar, coarsely grated (about 1 cup)


Heat oven to 350 degrees F. Coat a 9- by 13-inch or other 3-quart baking dish with butter.
In a food processor, pulse the flour, baking powder, and 1/2 teaspoon salt to combine. Add the eggs, sour cream, milk, sugar, and 2 cups corn kernels and process until nearly smooth.
In a large bowl, combine the scallions, poblano, red pepper, Cheddar, and remaining 2 cups corn kernels. Add the batter and mix to combine.
Transfer the mixture to the prepared dish and bake until golden brown and the center is still slightly wobbly, 40 to 50 minutes. Let cool for 10 minutes before serving.


Give each guest a copy of this game with a pencil and have them answer the 10 questions. Make sure you save the answers for later.

1. When I go in I might cause pain. I cause you to spit and ask you not to swallow. I can fill your hole. What am I?

2. A finger goes in me. You fiddle with me when you’re bored. The best man always has me first. What am I?

3. I’m spread before I’m eaten. Your tongue gets me off. People sometimes lick my nuts. What am I?

4. I go in hard. I come out soft. You blow me hard. What am I?

5. All day long, it’s in and out. I discharge loads from my shaft. Both men and women go down on me. What am I?

6. I come in many sizes. When I’m not well, I drip. When you blow me, you feel good. What am I?

7. If I miss, I hit your bush. It’s my job to stuff your box. When I come, it’s news. What am I?

8. I offer protection. I get the finger ten times. You use your fingers to get me off. What am I?

9. I assist an erection. Sometimes big balls hang from me. I’m called a big swinger. What am I?

10. This useful tool is commonly found in the range of 6 inches long. It’s functioning is enjoyed by members of both sexes, is usually found hung, dangling loosely, and ready for instant action. It boasts of a clump of little hairy things at one end and a small hole at the other. In use, it is quickly inserted, almost always willingly, sometimes slowly, sometimes quickly, into a warm, fleshy, moist opening where it is thrust in and drawn out again and again many times in succession, often quickly and accompanied by squirming bodily movements. Anyone found listening in would most surely recognize the rhythmic, pulsing sound resulting from its well-lubricated movements. When finally withdrawn, it leaves behind a juicy, frothy, sticky white substance, some of which will need cleaning from the outer surfaces of the opening and some from its long glistening shaft. After everything is done and the flowing and cleansing liquids have ceased emanating, it is returned to its freely-hanging state of rest, ready for yet another bit of action, hopefully reaching its bristling climax two or three times a day, but often much less. What is it?


1. A dentist
2. A wedding ring
3. Peanut Butter
4. Bubble Gum
5. An elevator
6. A nose
7. A newspaper boy
8. A glove
9. A Crane
10. A toothbrush


0-1 You Must Think of Nothing but Sex
2-4 Get your mind out of the gutter
5-8 Very good answers
9-10 Do you know what sex is?


Section 2

The Customer Experience Initiative: Mobilizing Employees As Customer-Centric Loyalty Consultants
by Micah Solomon*A customer service/ customer experience initiative, whether it’s formally designed by customer service consultants  (me, for example), informal (your employees design and execute the initiative entirely on their own), or follows any approach in between, can reap rewards for a company in just about any industry.The goal – what you can ultimately hope to accomplish – is to learn what your customers appreciate, tolerate, and actively dislike, and to creatively redeploy your attention and  resources in ways that help you win customer loyalty and improve your bottom-line success.In other words, it’s all about getting your company to think like a customer.If you want to try this on your own, you need to mobilize your employees as an army of consultants. This takes, approximately, two steps:a) Make it clear throughout your company that it’s your goal to learn everything you can about what life actually looks like to a customer during the time the customer spends with your companyThen:b) Work with your employees to think systematically about how to improve on your customer’s current reality–moment by customer moment, interaction by customer interaction..You’ll be impressed at the kinds of issues, and solutions, you’ll turn up in the course of your initiative.

From Taco Bell to Charlie Trotter’s

Here are four colorful, highly non-technical examples (examples, in other words, that I’ve chosen specifically to avoid boring you) of learning to identify with customers, and the subsequent solutions this can lead to.

1.  Consider the plight of someone who comes in to dine alone at a restaurant. Surrounded by chatty couples, groups, and families, the lone diner can feel socially awkward and a bit, well, lonely. Time passes more slowly. Food seems to take longer to arrive. What might make things less stressful for a guest in this situation?

Well, one thing you may notice is that those dining alone often bring, or hungrily grab, any available reading material. Bill Bryson recalls getting to the point in a diner of ‘‘reading restaurant placemats, then turning them over to see if there was anything on the back.’’ Therefore, a thoughtful restaurant might establish as procedure to offer a choice of reading material, perhaps a newspaper or newsmagazine, to everyone who comes in to eat alone.That’s a simple, considerate service rule that everybody on staff can implement.

2.  It’s the middle of summer,and the customers who are entering your Atlanta boutique are escaping 95-degree heat. What would such customers likely want? Wouldn’t they be pleased to find ice water with lemon slices on the counter when they walk in the door? You can easily establish this procedure as part of a daily weather-dependent setup.

3.  Consider those signs that read: ‘‘If this restroom needs attention, please let us know’’ or, worse, the ones you see on airplanes that say, ‘‘It is not possible to clean up after every customer’’ and go on to suggest you sop up the basin with a hand towel as a courtesy to the next customer? The best procedural approach to restroom cleanliness probably isn’t to install similar signs that put the onus on your customers for maintaining a clean facility.

Here’s a unique solution (in an admittedly rarefied setting): Charlie Trotter’s famed [now closed upon Chef Trotter’s retirement] restaurant in Chicago decided the only way to ensure its restrooms met the restaurant’s standards, rather than leaving the next guest’s experience at the whim of the last, was to themselves discreetly check the towels and soaps after every use.(I don’t necessarily recommend this extreme approach for you, except as a thought exercise; it’s obviously a nonstarter if you run a crowded pub, for example. However, another proactive procedural approach—perhaps an attendant on busy nights—may be worth considering in such a situation.)

4.  What if you work for Taco Bell, and want to increase the comfort and happiness of your customers nationwide?  Although your brand’s roots are So-Cal, if you’re thinking like a customer, you’d fit watertight overhangs over your drive-through windows in most other locales. Customers in Sacramento might not care, but in Seattle don’t you think they would prefer to skip the side order of soggy elbow and damp power window electronics?

Post-initiative, it’s important to build in mechanisms to ensure that company employees are frequenting your own physical and online facilities, because nothing is quite like the feedback you get this way. We’ve all been to places where it seems no employee has ever eaten the food, attempted to reach the ill-placed toilet paper dispenser in the customer washroom, or noticed the way that items you’re trying to purchase seem to vanish from the website’s shopping cart. To avoid being one of these companies, institutionalize the internal, systematic use and testing of your own services or products. Offer deep discounts or comps for employee purchases, but with a string attached: If employees use your services, they must take detailed notes and—if this is realistic— remain anonymous, so they experience the same service other guests would.

Building procedural anticipation of customer desires and needs requires ongoing, daily effort. It requires managerial vision, judgment, and persistence. But it brings you closer to achieving customer loyalty, and sustainable bottom-line success.

* Reprinted with the gracious permission of Micah. He is a keynote speaker and bestselling author, as well as a consultant on customer service, the customer experience and hospitality.  He can re reached directly at 484.343.5881, or at


Section 2, part 2

(1) Ken G. in NY: We’ve heard that gray is the new black. Are your thumbs up photos the new way of flipping the bird?

Response: No. It is just something I do to show that I liked what I’m doing. Or that I enjoy the company, which is always the case with Cynthia!

(2) Lana C. in OH: The thought for the day today [BLAINESWORLD #889] says it all.

(3) Kathy B. in FL: I love this quilt [in background of picture of me with C. Robert Jones] …where is this ?

Response: On wall in basement of Owen Theatre at Mars Hill University.

(4) Kristi M. in NC: You may get lots of comments about joke #3 [picture of child taped to a wall], Blaine.  With all of the real child abuse taking place, it is hard to see humor in this joke.  Other readers may agree.  Could be wrong but I don’t think so.

Response: When I initially posted it on Facebook, one other person had a similar concern (though several folk also enjoyed it). That said, you raise a good point about abuse. I’ll try to be more aware of such things in the future. Thanks for bringing this to my attention.

(5) Julien in MD: I really enjoy reading your Newsletter each week!!

(6) Gayle C. in PA: 8 Things You Can Never Say Often Enough To A Woman

Note: Things to say to a man, too!

(7) Lori H. in PA: 1st film of the Philly Film Festival All is Lost with Robert Redford. I thought it was excellent. At one point I actually got a chill down my spine. Robert is such a good actor there is hardly any dialogue and I totally didn’t miss it. One mans will to survive against the sea.

Response: Thanks so much for sharing this information. I had the same thoughts about the film, but now may see it based on your recommendation (which I always respect). Also, here’s more information about ALL IS LOST that I thought you’d like to see:


Section 12A, NC events


(3)  BJ Leiderman LIVE at Perelandra – Saturday Show Added!

Saturday, October 26, 2013

(4) Dr. Cornel West will be in Asheville on Wednesday, November 6th at the Sherrill Center at UNC Asheville at 7:30 pm. This event is free and open to the public – rescheduled from 10/16 due to a family emergency. This is a rare opportunity for Asheville to hear from this revered philosopher, author and activist! If you are free don’t miss it!!



Mobile Apps for Small BusinessFriday, October 25, 201310 AM – 12 PMRoom 2046, Small Business CenterA-B Tech, Enka Site

In the world of mobile app mania it is hard to evaluate and test thousands of apps to locate those that best fit your business need. Searching, finding, testing, evaluating, learning, implementing can take hours of research. In this session attendees will receive focused information on over a dozen great apps for running your small business using mobile devices. We will focus on how the apps are applied, what makes the product so useful and its benefits for small business and entrepreneurs. Attendees will see how these mobile solutions work in a variety of areas including: collaboration, financial management, expense tracking, presentation, project management, data security, etc.

We will also do a sneak preview into “Google Apps for Business” vs “Microsoft Solutions for Small Business” and how these two companies are positioning themselves for small businesses and entrepreneurs.

At a minimum, attendees will be able to:
– Gain knowledge on a variety apps for running their business
– Immediately be able to implement apps in their environment
– Hundreds of hours of research have gone into this presentation and will save attendees time and money researching, testing and finding specific app functionality.

Speaker: Technology Consultant Frances Black

Preregistration required.

For more information contact:
Jill Sparks
Executive Director
Small Business Center and Business Incubation
1465 Sand Hill Road, Candler, NC 28715
828-398-7949 (phone)
828-418-1002 (fax)

Oct 22—Sandi and Tom Anton with the Asheville Cinema Society
CLICK HERE to RSVP or to change your response.
RSVP Status: Attending
When: 7:00pm – 8:00pm at Biltmore Lake Clubhouse, Biltmore Lake, NC

Note: If you’re not a Biltmore Lake resident and would like to attend as my guest, please send an email to: and put OCTOBER 22 in the subject line, then put your name in the body of the email.

(8) Susan Reinhardt: My new theme song for life: And for my opening number for the Asheville Community Theatre Show next Saturday, Oct. 19th. Play it by clicking:

Get tickets now, if you care to laugh a bunch and perhaps say, “Lawsy mercy.” Order them by clicking:


Section 12B, PA/NJ events


Dear Neighbors & Members:

The Plumstead Historical Society will hold its monthly meeting, Monday, October 21st, 2013 at 7 PM
Program:  Marty Steely from the Sellersville Museum will present a program on “Victorian Mourning Rituals”. 
Must see, an excellent pre-Halloween event! Meetings are held at the Plumstead Township Building

Held at the Plumstead Township Building on 5186 Stump Road in Plumsteadville PA.

November 18, 2013Future Speaker program A Civil War reenactor will talk about military hardware and even have some authentic examples, as he speaks about the weaponry from the Civil War. 

(2) Thursday, October 24, 2013 

1:00pm until 3:00pm 

  • (

  • On October 24, 2013, from 1pm to 3pm, the Bucks County Community College Foundation will host its 6th Annual Women’s Scholarship Tea. Over the past five years, the Tea has raised nearly $50,000 in support of female students who support at least one child while seeking a higher education at Bucks County Community College (BCCC). Due to reduced funding from the state and county, tuition at institutions of higher education continues to rise each semester. As a result, we expect our scholarship and grant applications to once again double this year as it has in the past. Your support will allow us to provide deserving students with needed scholarship funds. As one thankful recipient wrote, “With three children, working and going to school, it’s hard to make ends meet sometimes. With this scholarship, I will be able to put forth more time for school and hopefully work a little less so I can spend more time with my family.”The event will be held, once again, in historic Tyler Hall at BCCC. About seventy attendees will enjoy a light lunch of finger sandwiches, tea, and desserts in the beautiful Music Room. The program will include keynote speaker Dr. Stephanie Shanblatt, the new President of BCCC, as well as a prior scholarship recipient.
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